Customer Service Survey

Customer satisfaction is our number one priority. Please tell us about your recent experience with Len The Plumber.

Customer Service Survey

First Name
Last Name
Contact Telephone Number
Approximate Date of Service
Email Address
Customer Service
(1) Was the customer service representative you spoke with on the phone courteous and helpful?		Yes No If no, explain:

(2) Did the technician arrive close to the time slot that the customer service representative had given you when you set up the appointment?		Yes No If no, explain:

(3) How would you rate our customer service department at Len the Plumber?		Please Rate From 1-10

(4) Was your technician neat and courteous? Did he explain the problem to you?		Yes No If no, explain:

(5) Did the technician give you the price upfront before he started the job?		Yes No If no, explain:
(6) Was the price of the work done about what was expected?		Less than expected About what was expected More than expected

(7) How would you rate the service of your technician? Ten being the best.		Please Rate From 1-10

(8) How would you rate the overall service of Len the Plumber? Ten being the best.		Please Rate From 1-10
Company Overall
(9) Would you recommend Len the Plumber to your friends and family?		Yes No If no, explain:
Thank you for taking time to answer these questions. Thank you for doing business with Len the Plumber.

Len The Plumber, Inc.
Main Office
4806 Benson Avenue
Halethorpe, MD 21227
410-782-0802